Campersales Limited Privacy Policy

Update: This policy was last updated 28th May 2018

Campersales Limited (“We”) are committed to protecting and respecting your privacy. This policy describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act [1998 OR 2018] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

  1. About Us
  2. How we may collect your Personal Data
  3. How we use Personal Data we hold about you
  4. Use of Cookies
  5. The kind of information we hold about you
  6. Data retention
  7. Data sharing
  8. Transferring Personal Data outside the European Economic Area (EEA)
  9. Data security
  10. Rights of access, correction, erasure, and restriction
  11. Right to withdraw consent
  12. Changes to this notice
  13. Contact us

1. About Us

Campersales Limited is a company registered in England and Wales as a limited company under number: 06547424 and our registered office is Unit G, Marchants Way, Burgess Hill, West Sussex RH15 8QY.

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.

We have appointed a Data Protection Officer. Our Data Protection Officer is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at section 13 (Contact Us), below.

2. How we may collect your Personal Data

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • Information that you provide when you communicate with us by any means.
  • Our correspondence and communications with you.
  • Information about any complaints and enquiries you make to us.
  • Information from research, surveys, and marketing activities.
  • Information we receive from other sources, such as publicly available information, information provided by your employer or our clients.

3. How we use Personal Data we hold about you

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for [marketing, business development, statistical and management purposes].

We may process your personal data for certain additional purposes with your consent and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Situations in which we will use your Personal Data

We may use your personal data in order to:

  • Carry out our obligations arising from any agreements entered into between us with you as our customer.
  • Provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes.
  • Seek your thoughts and opinions on the services we provide.
  • Notify you about any changes to our services.

In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent in accordance with this notice, where we are legally required or permitted to do so.

4. Use of Cookies

Cookies are small files that many websites place on your computer as you browse the internet. There are two main types of cookie, session cookies which expire when your end your session or close your browser and persistant cookies which expire at a given date and time.

We use session cookies for interactional use, for example which camper van you might be enquiring about. In addition we use persistant cookies to remember your preferences on your next visit and for analytical purposes. Such information will not identify you personally, and with regards to analytical purposes we anonymize your ip address by changing the last octet before it's use for analasys.

Our website currently uses the following cookies for specific purposes;

  • PHPSESSID - This is a session cookie used for website functionality.
  • DYNSRV - This is a session cookie used for server load balancing to improve performance.
  • CookieNotice - This is a persistant cookie we set when you accept the cookie notice which will hide the cookie notification for future visits. Expires 28 days.
  • _ga - This is a persistant cookie used by Google Analytics for distinguishing users. Expires 2 years after your last interaction.
  • _gid - This is a persistant cookie used by Google for distinguishing users. Expires 1 day after your last interaction.
  • _gat - This is a persistant cookie used by Google Analytics to throttle request rate. Expires 1 minute after your last interaction.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website. In addition hibu (UK) Limited have a pixel beacon which enables cookies to be loaded and may be used to target your visits on third party websites within the Yell network. Visit www.youronlinechoices.com, which will explain behavioural targeting in more detail.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

5. The kind of information we hold about you

The information we hold about you may include the following:

  • Your personal details (such as your name and/or address).
  • Details of contact we have had with you in relation to the provision, or the proposed provision, of our services.
  • Details of any services you have received from us.
  • Our correspondence and communications with you.
  • Information about any complaints and enquiries you make to us.
  • Information from research, surveys, and marketing activities.
  • Information we receive from other sources, such as publicly available information, information provided by your employer or our clients.

6. Data retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:

  • The requirements of our business and the services provided.
  • Any statutory or legal obligations.
  • The purposes for which we originally collected the personal data.
  • The lawful grounds on which we based our processing.
  • The types of personal data we have collected.
  • The amount and categories of your personal data.
  • Whether the purpose of the processing could reasonably be fulfilled by other means.

Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

7. Data sharing

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. The following activities are carried out by third-party service providers: IT and cloud services, professional advisory services, administration services and banking services.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

8. Transferring Personal Data outside the European Economic Area (EEA)

We will not transfer the personal data we collect about you outside of the EEA.

9. Data security

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

10. Rights of access, correction, erasure, and restriction

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.

Your rights in connection with personal data

Under certain circumstances, by law you have the right to:

  • Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact rob@campersales.co.uk or call our office on 01444 243888.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Third party links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

11. Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact: rob@campersales.co.uk.

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

12. Changes to this notice

Any changes we may make to our privacy notice in the future will be updated on our website at: www.campersales.co.uk/privacy/. This privacy notice was last updated on 28th May 2018.

13. Contact us

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Protection Point of Contact rob@campersales.co.uk or telephone 01444 243888.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:

  • Information Commissioner's Office
  • Wycliffe House
  • Water Lane
  • Wilmslow
  • Cheshire
  • SK9 5AF